1. Take A Deep Breath, And Think Before You Speak
Back in my mean days, when someone would be rude to me, my very first thought would be to give it right back to them. It was a terrible mindset, I know. It took me a while to realize this, but taking a moment before you respond to someone who has just been rude to you can make all the difference. Specifically, it could mean the difference between a huge (and likely unnecessary) fight and a fairly civil interaction. What I like to do is physically pause, take a giant deep breath, and clear my mind before moving forward at all.
2. Keep Calm
According to RobertHalf.com — a staffing service company’s blog that offered advice on handling workplace rudeness — you can effectively discourage rudeness by remaining calm and appearing in control on your response(s). That deep breath you already took? It relaxed you a bit, right? Keep that low-key momentum going throughout the interaction
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